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vol.13 número3Uma reflexão sobre as contribuições do Projeto Amamentação e Municípios (AMAMUNIC) para a gestão e práticas de saúde no SUSA Saúde e as Ações Intersetoriais no município de Embu das Artes índice de autoresíndice de assuntospesquisa de artigos
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BIS. Boletim do Instituto de Saúde (Impresso)

versão impressa ISSN 1518-1812

Resumo

HEIMANN, Luiza Sterman et al. The Art of Regulation in the Local Health Department of Embu das Artes (Learned lessons). BIS, Bol. Inst. Saúde (Impr.) [online]. 2012, vol.13, n.3, pp. 245-251. ISSN 1518-1812.

This article aims to analyze the process of implantation of a regulatory mark at the city of Embu das Artes, in 2010, between the IS and the Municipal Health Department, which, since 2009, develop projects to answer to the improvement necessities in assistance and management of the Brazilian Public Health System (SUS), with a view to produce and incorporate knowledge. To the year of 2010, the local managers identified as a management problem the regulation and the need of information to the decision make process, or rather, the need to identify and analyze tools, services, actions and regulatory activities, which, taken as an object of investigation, may contribute to the improvement of the planning and the organization of the local health system. In order to apprehend aspects of the regulatory function and the conditions and organization of the medical appointments schedule, documental analysis has been carried out, besides interviews with regulators agents, unit health managers and a regulatory team of the central level. Structural aspects have been analyzed, such as, physical space, material resources and workforce; workflows, access to services and processes of work. These findings, among which this collective reflection is a result, are presented under the form of difficulties and advantages and learned lessons.

Palavras-chave : Regulation; Management and Planning.

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