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BIS. Boletim do Instituto de Saúde (Impresso)

versão impressa ISSN 1518-1812

Resumo

NOGUEIRA-MARTINS, Maria Cezira Fantini  e  DE MARCO, Mario Alfredo. Humanização e processos comunicacionais: reflexões sobre a relação entre o profissional de saúde e o usuário. BIS, Bol. Inst. Saúde (Impr.) [online]. 2010, vol.12, n.1, pp. 49-54. ISSN 1518-1812.

ABSTRACT This article-s underlying goal is to contribute for the reflections towards the communicational processes for the workers of the Sistema Único de Saúde (SUS - Brazilian Unified Health System), specifically in regards to Humanization, being based on the author- s experience as participants in the implementation process of the (PNHAH - Domestic Humanization and Nosocomial Assistance) and the experience as researchers and consultants of health services for past few years. First, a synthetic review is performed on the official documents regarding the PNHAH and the National Humanization Policy (PNH). Then, certain aspects regarding the problematic issues pertaining to the communication within the health services are approached. Subsequently, relate the communicative competence with the constitution and development of attitudes. Recommendations are spoken for the sensitization/qualification processes of the workers who are part of SUS.

Palavras-chave : Humanization; communicational processes; qualification.

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